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Book an Appointment

Please note, as the risk of COVID-19 is still at a substantial risk, we ask all patients to take into consideration face coverings and social distancing when in the surgery.

Patient Services

It is easier and quicker to arrange your appointment via our online service. Simply log in and select an option.

Can another Healthcare Professional help?

Do you need to see the GP?

Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

If you require an urgent/same day appointment or house call (on medical grounds) please telephone the surgery as early in the morning as possible (from 8.30 am onwards).

Here is a list of the different ways you can access your General Practitioner

Routine

This is for non-urgent appointments with a specific GP or practice nurse. We would endeavour to offer an appointment within 2 working days but if you request a particular GP you may have to wait longer. These appointments are 10 minutes with a GP and 15 minutes with the practice nurse. If you think you might need longer please ask the receptionist to book you a double appointment.  

Telephone consultations

We offer telephone advice. Please leave a contact number and some indication of the problem and one of the doctors or practice nurse will call you back.

Urgent

We offer a telephone triage system for urgent/same day appointments between 8.30-11.30 am and 2 – 4.30 pm, Monday to Friday. This allows us to prioritise in relation to medical need and to effectively plan our daily appointments.  Please do not “walk in” to the surgery asking to be seen, as you may be asked to come back at a later time or wait for some time. Patients with urgent problems will be seen the same day. All urgent appointments are with the available doctor and it is not possible to offer a particular GP. These appointments are only to deal with the urgent problem. It is necessary to inform the receptionists if you need to be seen urgently and an appointment on the day will be offered. The receptionist will ask for information to let the doctors assess the urgency of the problem.  A GP will phone you back to discuss matters with you before you are offered an appointment.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.