Welcome Butterbiggins Medical Centre
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
To register for Vision Online, a system where you can order prescriptions online please complete the Vision online application form below and email it or post it to us. This service can be used for booking cancelling appointments, however, this part of it has been suspended for the moment, due to the corona virus.
We are closed on Monday, 20th of July for the Glasgow Fair public holiday. Should you require urgent medical attention during closure, please contact NHS 24, tel. no. 111.
Vision online application form
If you have a cough, high temperature, 'flu like symptoms, or suspect you may have contracted the virus please STAY AT HOME, DO NOT COME TO THE SURGERY. Advice can be obtained from the NHS inform website: www.nhsinform.scot or by phoning NHS24 on 111. PLEASE NOTE: WE DO NOT SEE "WALK IN" PATIENTS, PLEASE TELEPHONE FIRST.
Sample of letter being sent to those most vulnerable if they contracted covid-19:
Sample shielding letter as at 07 05 2020
If you have not received a shielding letter but are in an at risk group (generally those patients eligible for 'flu vacc - over 70 or under 70 with another health condition such as asthma, diabetes, etc), there is a telephone number you can phone if you are self isolating and have no-one who can help you - if this applies to you, please phone 0800 111 4000.
We have been inundated with calls on our repeat prescription phone line/answering machine and some calls have been lost because this has become full. You may wish to request repeat prescriptions online instead - you can do so by emailing
Please note: it takes 48 hours for repeat prescriptions to be processed. Please do not phone to check if your prescription is ready, if there are any problems when you come to collect, we will endeavour to resolve these. We will only phone prescriptions to chemists if urgent or if there is patient/medical necessity to do so. If you cannot come to collect, please supply a stamped, addressed envelope and we will post your prescription to you. Thank you.
We operate a GP telephone triage system to help us to deal with urgent medical requests and housecalls between 8.30 - 11.30 and 14.00 - 16.30 Monday to Friday. If you require urgent medical attention or a home visit, please call as early in the morning as possible. PLEASE NOTE: WE DO NOT PROVIDE A WALK IN SERVICE.
Please help us to help you!
We have noticed a marked increase in patients failing to attend appointments or attending late for appointments. This is a waste of practice resources. An appointment you no longer need could be used by another patient who does need to be seen. If you no longer wish to keep an appointment, please cancel with as much notice as possible. We would appreciate your co-operation with this.
We can issue a report of immunisations we have on record for you if required (there is a small admin fee for this service). However, you can also contact the NHS Child Immunisation Department on 0141 277 7616 for information regarding immunisations you may have had as a child.
Please note: it takes 6 weeks to obtain travel vaccinations from the Practice. If you wish to do so, please complete a Travel Health - Pre Travel Clinic Record Form (available on this website) and hand it in to the surgery - please do not submit it via the website as it can get lost. If you submit a travel form, please contact the surgery a week later to ask if there are any travel prescriptions for you to collect prior to making an appointment to have the vaccines administered. Thank you.
Please click on Know who to turn to, to find out if your GP the most appropriate person to deal with your complaint?
For more information, please refer to www.nhsinform.scot/scotlands-service-directory for help to direct you to the appropriate service. For eye complaints please attend an Optician, for dental complaints please attend a Dentist. Pharmacies can offer advice on minor ilnesses such as coughs/colds, etc. For serious matters such as suspected heart attack/stroke please dial a 999 ambulance. For general advice please contact NHS 21 on tel no 111. For cuts/minor strains/sprains please attend a Minor Injuries Unit.
Pharmacies now offer advice/treatment for impetigo and uncomplicated UTIs (urinary tract infections in women aged 16 - 65), as well as smoking cessation advice, healthcare advice, advice regarding minor ailments and emergency contraception advice. Some pharmacies also offer BP monitoring, diabetic screening, weight management and travel vaccines/meds).
Online Appointment Booking and Prescription Service
Do you know you can access our online system to make/cancel appointments and order repeat prescriptions? Please ask at Reception if you wish to register for this service. It could save you time, avoid you having to telephone the surgery for appointments/prescriptions and be more convenient for you to use. We would recommend that you register for this service.
There is a central booking telephone number for Ante-natal/maternity appointments, there is no need to make a GP appointment. If you wish to make an ante-natal appointment, please call 0141 232 4005.
We will be sending text appointment reminders to patients. If you do not wish to receive reminder texts, please let us know. Please ensure we have your up to date mobile telephone number.
Govanhill Community Shop/Govanhill Baths
Local information and help with interpreting services is available at Govanhill Community Shop, 192 Allison Street, G42 8RR, tel: 0141 423 8883 or 0141 423 2142 (10 am - 4pm).
Information about what's going on in the community can be found on the following website: www.govanhill.info
Community events are organised via Govanhill Baths also - more information can be obtained at www.govanhillbaths.com
Trying to stop smoking?
You can contact "Quit your way" smoking cessation service by phone on 0800 916 8858 or online - website: www.nhsggc.org.uk/quityourway